An experienced online casino player from Japan recently shared a frustrating ordeal with Bullsbet.io Casino, alleging that the site is unfairly withholding a €17,000 payout over accusations of “multiple accounts.” The player suspects the casino might be using this claim as a tactic to avoid paying out legitimate winnings.
The trouble began after the player’s substantial win, when Bullsbet.io denied the withdrawal, citing supposed evidence of multiple accounts based on IP addresses, device information, and browser cookies. However, the player maintains they’ve only accessed the account from a contracted home internet connection. Extra precautions were taken following a previous, similar accusation by another casino, where public Wi-Fi use led to a false “multiple accounts” claim. After three months without issue, the player began encountering significant system problems with Bullsbet.io the previous week.
During this period, wagering requirements only registered at 50%, certain games became inaccessible, and the player was temporarily locked out of their account. Despite reporting these issues to support, they continued to play to meet bonus requirements that were set to expire in 48 hours. Additionally, a friend in the casino affiliate industry informed the player that Bullsbet.io likely uses an in-house tool for account detection, which can produce errors, especially for iPhone users.
When Casino Guru stepped in as an “independent investigator,” they ultimately sided with Bullsbet.io, supporting the casino’s claims without presenting any evidence beyond the casino’s account of events. On forums, other players have reported similar accusations and account suspensions, leading this player to suspect Bullsbet.io might regularly use such tactics to retain winnings.
The player seeks advice on several points:
Does Bullsbet.io rely on a third-party tool for account detection? External tools tend to offer more accuracy, making it questionable why a casino might avoid using one.
Is there any way to appeal this decision or seek an independent review, as both the casino and Casino Guru seem unwilling to revisit the issue? Could legal action or another authority be of help?
Could someone experienced in the industry step in to assist in resolving this dispute? The player is open to offering a success fee if it means securing their winnings.
Frustrated after years of loyalty to online casinos, the player is looking for advice, support, or any solution. They urge others to approach Bullsbet.io with caution, calling on the community to stand together against these alleged tactics and demand fair treatment for players.
The trouble began after the player’s substantial win, when Bullsbet.io denied the withdrawal, citing supposed evidence of multiple accounts based on IP addresses, device information, and browser cookies. However, the player maintains they’ve only accessed the account from a contracted home internet connection. Extra precautions were taken following a previous, similar accusation by another casino, where public Wi-Fi use led to a false “multiple accounts” claim. After three months without issue, the player began encountering significant system problems with Bullsbet.io the previous week.
During this period, wagering requirements only registered at 50%, certain games became inaccessible, and the player was temporarily locked out of their account. Despite reporting these issues to support, they continued to play to meet bonus requirements that were set to expire in 48 hours. Additionally, a friend in the casino affiliate industry informed the player that Bullsbet.io likely uses an in-house tool for account detection, which can produce errors, especially for iPhone users.
When Casino Guru stepped in as an “independent investigator,” they ultimately sided with Bullsbet.io, supporting the casino’s claims without presenting any evidence beyond the casino’s account of events. On forums, other players have reported similar accusations and account suspensions, leading this player to suspect Bullsbet.io might regularly use such tactics to retain winnings.
The player seeks advice on several points:
Does Bullsbet.io rely on a third-party tool for account detection? External tools tend to offer more accuracy, making it questionable why a casino might avoid using one.
Is there any way to appeal this decision or seek an independent review, as both the casino and Casino Guru seem unwilling to revisit the issue? Could legal action or another authority be of help?
Could someone experienced in the industry step in to assist in resolving this dispute? The player is open to offering a success fee if it means securing their winnings.
Frustrated after years of loyalty to online casinos, the player is looking for advice, support, or any solution. They urge others to approach Bullsbet.io with caution, calling on the community to stand together against these alleged tactics and demand fair treatment for players.
