Bookmaker.eu KYC Payout Pending

[darreng]

Looks like similar issues to other people posting. I've been waiting nearly 2 months for a payout and they keep saying in KYC process. Can BookMakersReview help?

 

[rex the dino]

hey darreng, I am sure BMR will be able to help you.

submit your complaint here:

Sportsbook Complaint

File a sportsbook complaint and seek assistance with payout related, customer service, bonus, or software related disputes with sports betting sites.

www.bookmakersreview.com

cheers

 

[infotimbo]

Looks like similar issues to other people posting. I've been waiting nearly 2 months for a payout and they keep saying in KYC process.

The current amount of complaints is certainly odd, and it would be interesting to know what they have in common. Are those all new accounts maybe?

So far I have not seen any complaints at all from longstanding users, at least, nor experienced problems myself. Payouts always get processed within a couple of minutes.

 

[Judge Crater]

Some scam for sure. Likely bonus with Bitcoin and fake ID

 

[darreng]

submitted a complaint. I can supply whatever is needed to get this resolved.

 

[darreng]

they are saying that they will now pay me out this afternoon so thats good news. I think people on these boards have to auto defaulting that the player is scamming something with no proof. It makes no sense anyway how is the player scamming while using crypto only. Its not like I did credit card charge backs or anything like that. BM is just putting extended KYC practices in place it looks like but should be resolved a lot sooner than 2 months. Will report back when I receive funds.

 

[infotimbo]

there definitely can be other reasons as well, sure, like problems with new KYC process/staff (which established users usually don't have to face) on their side, or something like that. Of course it shouldn't take two months. no matter the circumstances - they either should verify the account, or if not, come up with reasons why they don't.

That's why details would be interesting to try to see a pattern.

 

[mpg5068]

They did a massive website redesign and staff overhaul early last year. Things have changed. I am a large tennis wagerer and have only been with them solely for almost a decade. I now am disputing a 40k error with the proof on a live blackjack hand that went dark and froze when the dealer busted. I have screenshots of the account balance being correct as well in the mini-bj digital application that lives on a different server and was still operating. They refuse to send me the hand by hand history and have also now sent 3 different documents, cropping balance information out, etc when the error occurred Wed 3/13 and then on Fri 3/15. Wednesday said my balance was 65k before the win and cropped out the balance section on a screenshot in that email. Then Friday, they send the same document uncropped showing my balance was 99k before the hand. Just filed a formal complaint, odd to crop out a balance column Wednesday and provide another spreadsheet that shows 65k and say that is the correct info - then Friday say the cropped off balance info on Wednesday was correct at 99k. So now have 3 different documents they've presented, screenshotted and cropped, with all different numbers when my computer screenshots show exactly the situation - i had 105k and won 40k and while play was down luckily the miniBJ digital app window updated and exactly shows 133,930 (i tipped the dealer 100 after the hand, which also didnt show on their activity log but all tips do - at least from the previous 15 or 20 or so I have requested and received promptly. This time they arent sending them to me.