Bonus rules conditions

[Betpony]

I have a question about these rules. Does the rules say that after I have wagered this bonus I have all the bonus money converted to real money? Let's say I would have wagered the amount needed to and then I end up 2000e is that the amount which will be converted to cash?

TERMS AND CONDITIONS:

1. 1.
    These bonuses are available to all website users.
2. 2.
    You must enter a bonus code to get bonus while making a deposit.
   
   LOOT300 - 300% bonus
   
   LOOT200 - 200% bonus
   
   LOOT100 - 100% bonus
3. 3.
    Deposit must be made in a single transaction via any payment system (except for cryptocurrencies) in the amount of:
   
   300% bonus – from 20 EUR (or equivalent)
   
   200% bonus – from 10 EUR (or equivalent)
   
   100% bonus – from 5 EUR (or equivalent)
4. 4.
    Thereafter, your bonus account will be credited with the amount equal to bonus you have chosen.
5. 5.
    In order to withdraw your bonus money, you need to convert it into actual cash. To do this, you need to wager your deposit within 30 days after making a deposit:
   
   300% bonus – 40 times
   
   200% bonus – 30 times
   
   100% bonus – 20 times
6. 6.
    Any calculated bet is taken into account when wagering your bonus:
   
   300% bonus – with odds of 1.99 or more
   
   200% bonus – with odds of 1.79 or more
   
   100% bonus –with odds of 1.69 or more
7. 7.
    Combo-bet (multiple bet) is taken into account when all bets made in combo are as follows:
   
   300% bonus – with odds of 1.99 or more
   
   200% bonus – with odds of 1.79 or more
   
   100% bonus – with odds of 1.69 or more
8. 8.
    Maximum bonus amount:
   
   300% bonus – up to 100 EUR (or equivalent)
   
   200% bonus – up to 200 EUR (or equivalent)
   
   100% bonus – up to 300 EUR (or equivalent)

 

[BMR_Brad]

If that is the entirety of relevant terms for the bonus, then I would be assuming after completing the rollover all winnings would be available as normal cash.

What happened?

 

[Betpony]

They said only 200e will be converted and said part 8. is the reason? I was not happy and explained it can not mean that and that you have to have part that says the max. amount that can be converted in to cash. they then added a new part 9. which I told needed to be there in order lootbet not convert all the bonus money I had there. they said that the new part ''9. The maximum sum of bonus that can be transferred to the real account is:

300% bonus – up to 100 EUR (or equivalent)

200% bonus – up to 200 EUR (or equivalent)

100% bonus – up to 300 EUR (or equivalent)

is for clearance and nothing has changed in the rules. I was furious they had added a totally new part after I had wagered and done bonus and they say it's now going like this. I mean they after I had done the bonus and fulfilled the wager change their rules so it's more convenient for them to not to convert my money. in my betting years I have never seen this outrageous attempt to steal from customers. after 3 emails where I explained carefully why they have done wrong here and that this is not acceptable at all I need to be payed according to the rules there was provided and they simply avoid constructive conversation and say it has always been like this. even when I have screenshot about it.

 

[soccer star]

 

[BMR_Brad]

Term 8 reads as the maximum amount of bonus funds that can be obtained to start with, not the max amount that can be won, to me too.

If you submit a complaint form we can ask them about this for you if you like.

https://www.bookmakersreview.com/player-complaints/

 

[Betpony]

That would be extremely appreciated. I am out of town now but will do complaint as soon as I get back on Sunday.

 

[Tart]

 

[win euro win]

That would be extremely appreciated. I am out of town now but will do complaint as soon as I get back on Sunday.

any news...?