Bigbetworld.com pernding withdrawal&they dont answer at emails-chat-tel.

[mx5nc]

Hello. i am new at this forum, and i register today because i think that may be forum can helps me.
I have a pending withdrawal 580€ at bigbetworld.com https://prnt.sc/mwg716
And 709 eur balance + an open bet 250 eur at champions league game 2 days later.

I did withdrawal request 580€ 7 days ago, via Neteller.And 1 second later i got email from bigbetworld system, that my withdrawal 580€ has been created successfully and will be reviewed by financial department.

The problem is that they do not answer me at chat. https://prnt.sc/mwg7a2
Also they do not answer at emails, and at telephone.
I have had sent them 4 emails. Always i got answer from Yahoo system:

"Sorry, we were unable to deliver your message to the following address.
The email account that you tried to reach is disabled. " https://prnt.sc/mwg3c2


Also i was trying to call them at telephone, but no one answer at tel. numbers who they have at website https://prnt.sc/mwg7fp


Can forum helps me? And does someone player here knows what is happens with bigbetworld?

P.S. My account is verified, they have had accepts my documants 2 months ago when i register.

 

[BMR Genie]

Hi mx5nc, try to submit a compaint https://www.bookmakersreview.com/player-complaints/ and we will try to help you.

 

[mx5nc]

Hi BMR Sandy. Ok i will submit a compaint. Thank you for help.
I think that is strangeness this who happens with this bookmaker. I try to find at google search , also cases of other bettors at this bookmaker, but i did not find something. I think that and other players have the same problem with me, because bigbetworld support dont answer at chat and if i sent email, then yahoo system answer me that the email address of Bigbetworld is not valid.And also they dont answer at tel.numbers.

 

[mx5nc]

Hello. Some minutes ago i speak with neteller support, i asked them to trying to learn what is happens with bigbetworld.
Neteller asked me my withdrawal request ID and IDs of my deposits. They told me that.

"We will check the payments and will try to get in touch with the merchant. Once we have more information on the case we will contact you back to confirm what has happened."

Neteller told my lets hope that it is just a technical issue

 

[win euro win]

Any update here..I heard these guys are a solid company

 

[BMR_Brad]

Their email server, administered by Google, has suspended their account and they have not set up a new one.

Their live support does not respond.

Both their published phone numbers ring, answer and nothing happens.

Their licencor, the Malta Gaming Authority, says they are trying to contact them.

It does not look good.

 

[soccer star]

 

[Tart]

Did he even fill out a complaint form...

 

[mx5nc]

Hello.Does forum knows something new about Bigbetworld?
I can not understand why at google search if select "news" then i do not see nothing at news at sites to writes about problems with this bookmaker.
Also if i write at search "M-Hub Gaming Operations Limited'i do not find news

 

[BMR Genie]

Hello.Does forum knows something new about Bigbetworld?
I can not understand why at google search if select "news" then i do not see nothing at news at sites to writes about problems with this bookmaker.
Also if i write at search "M-Hub Gaming Operations Limited'i do not find news

Did you already try to submit the complaint form, mx5nc?

 

[BMR_Brad]

There is still no official news from anyone.

A complaint from someone making a deposit that has not been credited is extra concerning now.

 

[mx5nc]

Did you already try to submit the complaint form, mx5nc?

Hello.Sorry about delay answer. Yes i did submit the complaint form at 11 March 2019 and i get answer from you at emails.

Thank you for contacting us at BMR. Your complaint has been assigned to BMR_Brad. You can reach him directly at bmr.brad@bookmakersreview.com . We are looking into this claim now and will let you know if we have any questions.
BMR
From: Webmaster SBR
Sent: Monday, March 11, 2019 4:47 PM
To: Disputes BMR <disputes@bookmakersreview.com>
Subject: [COMPLAINT] http://www.bigbetworld.com/-Code:Payout Complaint-Account: ******

Can you write here a link of MGA complaint form? To sent also a complaint to MGA?

 

[BMR_Brad]

Hello.Sorry about delay answer. Yes i did submit the complaint form at 11 March 2019 and i get answer from you at emails.

Thank you for contacting us at BMR. Your complaint has been assigned to BMR_Brad. You can reach him directly at bmr.brad@bookmakersreview.com . We are looking into this claim now and will let you know if we have any questions.
BMR
From: Webmaster SBR
Sent: Monday, March 11, 2019 4:47 PM
To: Disputes BMR <disputes@bookmakersreview.com>
Subject: [COMPLAINT] http://www.bigbetworld.com/-Code:Payout Complaint-Account: ******

Can you write here a link of MGA complaint form? To sent also a complaint to MGA?

I thought you had already submitted an MGA complaint a couple of weeks ago. But here is the link http://www.mga.org.mt/support/online-gaming-support/


I have no new information unfortunately.

 

[mx5nc]

I thought you had already submitted an MGA complaint a couple of weeks ago. But here is the link http://www.mga.org.mt/support/online-gaming-support/


I have no new information unfortunately.

No i did not submitted an MGA complaint a couple of weeks ago. Just i did submitted an BMR complaint a couple of weeks ago.
At MGA i did some days ago.

I think that may be have good news at next days.
As i said at my last messages here, i have had ask help from Neteller support.
I received answer from Neteller today:

Thank you for contacting us.
We've confirmed with the merchant that the funds have been processed.
Kind regards,
NETELLER VIP Team

 

[tsffm2016]

Hi all, Hi mx5nc,

I am having same issue, I did have 940 EUR on my account at Big Bet World and noticed that they are completely unreachable and no one takes care about paying out the money. I filed a payout request on 7.4.2019 and got an auto-reply that they will take about this but so far I did not get any money back. I am sure no one of Big Bet World takes care about it as you can reach on the internet that they are not reachable and look like bankrupt?!

However, as suggested in this thread I just filed a complain at mga.org.mt and also on bookmakersreview.com.


Did you contact Netteller because it was the provider who was used when you top-up your deposit on Big Bet World?
I think I used my .Vis Credi card when top-up my deposit. Shall I make a complain at V.i.s.a. somehow?
What do you guys suggest me now to get my money back? I am talking about nearly 1000 EUR

Thanks a lot!

 

[tsffm2016]

No i did not submitted an MGA complaint a couple of weeks ago. Just i did submitted an BMR complaint a couple of weeks ago.
At MGA i did some days ago.

I think that may be have good news at next days.
As i said at my last messages here, i have had ask help from Neteller support.
I received answer from Neteller today:

Thank you for contacting us.
We've confirmed with the merchant that the funds have been processed.
Kind regards,
NETELLER VIP Team

Hi all, Hi mx5nc,

I am having same issue, I did have 940 EUR on my account at Big Bet World and noticed that they are completely unreachable and no one takes care about paying out the money. I filed a payout request on 7.4.2019 and got an auto-reply that they will take about this but so far I did not get any money back. I am sure no one of Big Bet World takes care about it as you can reach on the internet that they are not reachable and look like bankrupt?!

However, as suggested in this thread I just filed a complain at mga.org.mt and also on bookmakersreview.com.


Did you contact Netteller because it was the provider who was used when you top-up your deposit on Big Bet World?
I think I used my .Vis Credi card when top-up my deposit. Shall I make a complain at V.i.s.a. somehow?
What do you guys suggest me now to get my money back? I am talking about nearly 1000 EUR

Thanks a lot!

 

[BMR_Brad]

There has been a few reports of smaller amounts being paid to people in the last week or so.

All hope may not be lost yet.

 

[Alchera]

Sorry for you guys. Hope all of you can get your money. I have also faced with same issues and decided to use an agent to avoid such these situations even I do not like to pay more commission.

 

[mx5nc]

Hi tsffm2016. Yes i contact Neteller because they was the provider at all my deposits. I think is a good idea for you to do the same with Visa.
I hope that Bigbetworld will sent us money. I see at 2 forums that they have had start to do payments at April.
https://www.sportsbookreview.com/forum/sportsbooks-industry/3122849-info-big-bet-world-p3.html
https://www.wettforum.info/forum/bo...ests/187665-bigbetworld-com-erfahrungen/page9

But i think that they do payments for small amounts.For bigger amounts i do not know what will happens.
You live at Germany? I ask you because i think that there at Germany Bigbetworld has a lot of customers, but not at other countries.

 

[tsffm2016]

Hi tsffm2016. Yes i contact Neteller because they was the provider at all my deposits. I think is a good idea for you to do the same with ****.
I hope that Bigbetworld will sent us money. I see at 2 forums that they have had start to do payments at April.
https://www.sportsbookreview.com/forum/sportsbooks-industry/3122849-info-big-bet-world-p3.html
https://www.wettforum.info/forum/bo...ests/187665-bigbetworld-com-erfahrungen/page9

But i think that they do payments for small amounts.For bigger amounts i do not know what will happens.
You live at Germany? I ask you because i think that there at Germany Bigbetworld has a lot of customers, but not at other countries.

Hi,
yes I am living in Germany.
Thanks for the links, I am watching these two other threads now, too.
However, now it seems login to Bigbetworld isnt possible at all, right? luckily I made some screenshots last week.