<p>As per the email bet victor sent to you, they claim you have violated terms within section 11, which are:</p>
<p>11. SUSPENSION AND CLOSURE OF ACCOUNT BY US<br />
11.1 BetVictor reserves the right to suspend or close Your Account at any time and for any reason, including but not limited to the circumstances set out in the Terms and Conditions.<br />
11.2 Where You are in breach of Terms and Conditions, we may, prior to any suspension or termination of Your Account notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on your part; and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.<br />
11.3 Upon the suspension and/or closure of Your Account for any reason:<br />
(a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us;<br />
(b) no bonuses or contingent winnings will be credited to Your Account; and<br />
(c) we shall address the issue that has given rise to Your Account suspension/closure with a view to resolving it as soon as reasonably practicable so that Your Account can, as appropriate, either be re-activated or closed.<br />
11.4 Notwithstanding the above, if we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time as we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:<br />
11.4.1 Your Account will be closed;<br />
11.4.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned to the payment method used for the deposit of such funds, wherever practicable; and<br />
11.4.3 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You and may be deducted from the amount of any deposit returned under paragraph 11.4.2. You will return to us on demand any such funds which have been withdrawn from Your Account.<br />
11.4.4 For the avoidance of doubt, underage gambling is not acceptable and such cases will be reported to the relevant Gambling Commission or other relevant authority for your jurisdiction who may refer the matter to your local prosecution authorities<br />
11.5 Notwithstanding the above, we reserve the right to close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:<br />
11.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;<br />
11.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings and transactional costs incurred) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or<br />
11.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.<br />
11.6 If you do not use your account for betting or gaming for a period of at least three hundred and ninety six (396) consecutive days then it will be deemed an "Inactive Account". All Inactive Accounts will incur an Inactive Account Fee as set out below. We will notify you by email when your account becomes an Inactive Account.<br />
11.6.1 If you fail to re-activate your account, the monthly charge will be deducted twenty eight (28) days after the notification email is sent, and on the same date on each month thereafter that it remains inactive. The monthly charge that will be applied to an inactive account is 5% of the value of the dormant balance or a monthly charge of £/€5, whichever is the greater.<br />
11.6.2 Should your account balance be less than any Inactive Account Fee to be deducted; only the available balance in your account will be taken.<br />
11.6.3 If and when your account balance reaches zero (0), no further Inactive Account fees will be taken.<br />
11.6.4 We reserve the right to then close any Inactive Account once the balance has been reduced to zero.<br />
11.6.5 In the event of a reactivation of your Inactive Account, any reimbursements of administration fees are at the sole discretion of BetVictor and BetVictor will not enter into any correspondence in this regard.<br />
11.7 BetVictor reserves the right to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:<br />
11.7.1 We suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Activity or dishonest activity;<br />
11.7.2 We withhold the funds in your account as required by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.</p>
