Betonline is deceiving and simply has horrible customer service.

[Headsterx]

I can't believe that I even promoted there 100% reload bonus (promo code: LINDYS22). So I received their pro football magazine in the mail and they advertised the following promo: Betonline Preseason Special. 100% up to $1000 reload bonus. I initially deposited $100 on 8/6 but I forgot that I made a withdrawal on 7/28 so I wasn't eligible for bonus as it's not after 14 days from w/d. Ok, that's fine so I made a new deposit of $100 today and used the promo code. The $100 is deposited but I get the following message:

FreePlay Deposit Canceled
The deposit number that you are is greater than allowed.

Ugh! What does that mean?! So I call CS and first thing she, Ellie Sander, tells me is that I didn't get the bonus because I got it on the 8/6. I clarified to her that I didn't get the bonus because it was w/in 14 days from last w/d. She places me on hold for 4-5 mins and comes back saying they will give me 35% reload bonus. I argued how come I can't get the promo 100% bonus. She replies that it's for "new customers"... WTF??? I asked her to explain to me how a "new customer" can obtain a reload bonus when they are new. (So new customer calls them up and said I like to open an account and make a "reload" to this new account... lol)

Anyway, she then goes into her pre-scripted material which has nothing to do with resolving my issue. I'm getting more than annoyed and asked if she has a manager. She responds that "they manage deposits"... another WTF???? I asked her again, "Do you have a manger or supervisor? She replies in the affirmative. Ok, great so I asked her if I may speak to her manager or supervisor. For the next 10 mins I have no idea what she's rambling about other than not saying "yes" or "no" that I may speak to her manager or supervisor. I asked her how hard is it to answer a "yes or no" question? It's beyond stupid.

I then asked if she's refusing me to speak to her manager or supervisor. She places me on hold again for 4-5 mins and comes back and tells me I can get their wonderful 50% NFL promo.... WTF??? At this time I had enough and hung up.

 

[BMR Genie]

Hi Headsterx,

We will be happy to assist you regarding this concern, just feel free to fill out and submit the BMR complaint form.

 

[Enikk]

I can't believe that I even promoted there 100% reload bonus (promo code: LINDYS22). So I received their pro football magazine in the mail and they advertised the following promo: Betonline Preseason Special. 100% up to $1000 reload bonus. I initially deposited $100 on 8/6 but I forgot that I made a withdrawal on 7/28 so I wasn't eligible for bonus as it's not after 14 days from w/d. Ok, that's fine so I made a new deposit of $100 today and used the promo code. The $100 is deposited but I get the following message:

FreePlay Deposit Canceled
The deposit number that you are is greater than allowed.

Ugh! What does that mean?! So I call CS and first thing she, Ellie Sander, tells me is that I didn't get the bonus because I got it on the 8/6. I clarified to her that I didn't get the bonus because it was w/in 14 days from last w/d. She places me on hold for 4-5 mins and comes back saying they will give me 35% reload bonus. I argued how come I can't get the promo 100% bonus. She replies that it's for "new customers"... WTF??? I asked her to explain to me how a "new customer" can obtain a reload bonus when they are new. (So new customer calls them up and said I like to open an account and make a "reload" to this new account... lol)

Anyway, she then goes into her pre-scripted material which has nothing to do with resolving my issue. I'm getting more than annoyed and asked if she has a manager. She responds that "they manage deposits"... another WTF???? I asked her again, "Do you have a manger or supervisor? She replies in the affirmative. Ok, great so I asked her if I may speak to her manager or supervisor. For the next 10 mins I have no idea what she's rambling about other than not saying "yes" or "no" that I may speak to her manager or supervisor. I asked her how hard is it to answer a "yes or no" question? It's beyond stupid.

I then asked if she's refusing me to speak to her manager or supervisor. She places me on hold again for 4-5 mins and comes back and tells me I can get their wonderful 50% NFL promo.... WTF??? At this time I had enough and hung up.

I know your frustration as I too have had an issue with their inexperienced front-line staff and it is quite embarrassing and was over an hour wasted of my life. I am not sure how the book that does everything else perfect and pays in minutes even at 1:30 in the morning can have such basic non-experienced front-line customer service.

This is why it is great to have BMR Disputes. You can pretty much tell in the 1st 15 minutes if you are going to get anywhere. I advice anyone to just at that point save those precious minutes of your life and try a different agent and if after 2-3 attempts than file a dispute. You can pretty much tell in that 1st 15 minutes if you are going to get that 2nd level of customer service.

 

[rolandcorts]

Their CS is frustrating but what that means is you have to be extra careful with them to avoid having to deal with CS. No reloads until a clear 14 days has passed. No pending wagers. No pending freeplay. Balance below $1 [though technically not necessary]. Enter the code right.

 

[caramba]

This is why it is great to have BMR Disputes. You can pretty much tell in the 1st 15 minutes if you are going to get anywhere. I advice anyone to just at that point save those precious minutes of your life and try a different agent and if after 2-3 attempts than file a dispute. You can pretty much tell in that 1st 15 minutes if you are going to get that 2nd level of customer service.

Good advice, which I wish had heard before. I get wound up so easily when I encounter an idiot agent and want to prove that I'm right, but it's really better to just try with another agent.

aka HUCA - the art of hanging up and calling again

I don't use BOL as much as I did at one point, but I remember having incredibly frustrating experiences with their CS (both via chat and email) in the past, whereas lately it's been smooth sailing everytime I've needed to contact them, so I suppose it comes down to which agent you deal with and I have been lucky lately.

 

[Headsterx]

Well, I'm trying with a new agent, this time online. So he brings up my previous conversation and says that the agent told me that the cod LINDYS2022 is for new customers. I replied that in the magazine it's LINDYS22 and for "reload bonus". He asked for picture so I sent the picture. Now waiting for 15 mins and counting for their response.

 

[Headsterx]

Took awhile but their reply:

Upon verification, we saw that indeed, you are correct and there was both, a mistake in our system by the time the bonus was been added (as I can see that you did correctly included the promo code accordingly) and also, the misinformation provided by mistake by us in 08/17. I do apologize for these mistakes and thank you so much for reporting back to us to clarify! I will be adding the promotion accordingly and approving it in the deposit you made on 08/17/2022 accordingly. Please, bear with me while I complete this for you!

 

[BMR Forum]

Took awhile but their reply:

Upon verification, we saw that indeed, you are correct and there was both, a mistake in our system by the time the bonus was been added (as I can see that you did correctly included the promo code accordingly) and also, the misinformation provided by mistake by us in 08/17. I do apologize for these mistakes and thank you so much for reporting back to us to clarify! I will be adding the promotion accordingly and approving it in the deposit you made on 08/17/2022 accordingly. Please, bear with me while I complete this for you!

Thanks for updating the board, Headsterx.

 

[Hunch]

Took awhile but their reply:

Upon verification, we saw that indeed, you are correct and there was both, a mistake in our system by the time the bonus was been added (as I can see that you did correctly included the promo code accordingly) and also, the misinformation provided by mistake by us in 08/17. I do apologize for these mistakes and thank you so much for reporting back to us to clarify! I will be adding the promotion accordingly and approving it in the deposit you made on 08/17/2022 accordingly. Please, bear with me while I complete this for you!

Glad to see this worked out in your favor!