I have been a BetOnline customer for over 5 years and have had probably hundreds of withdrawals and deposits over this course of time. I have played Poker professionally for over 9 years now and have never had this kind of issue happen so suddenly with no explanation. I don't think I have done anything wrong and most definitely don't think confiscation of the funds totalling almost $14k is justified.
I want to give everyone a detailed timeline of events that happened within the last few days so that you can have the full picture and maybe can figure out a way to rectify this.
Most recent events:
Tuesday 25th 2023, I decided to stream my poker live on Twitch under the handle: twitch.tv/KINGSAMHOR. This was purely for enjoyment and wanting to try something new.
The streaming software I used was StreamLabs. It's a popular live streaming tool. When BOL was open and I was streaming (A mix of GG and some other sites), my friend noted that nothing was actually being shown from BetOnline on the stream. I believe the software has blocked itself from being shown on Stream.
BetOnline is probably one of my most frequented sites to play Tournament poker and I knew about Tiger Gaming as a Chico skin. The day after I did the stream I created a TigerGaming account to see if this would appear on the streaming software. It did not show up. StreamLabs could not capture the client and so I closed the Client and that was the last time I opened it.
I did not and have not read the T&C around streaming using Betonline software or any other skin related to BOL and assumed this would be no issue given the size of the poker streaming environment and other big name companies not having an issue.
When I opened my TigerGaming account, my intention was to create an account, unverified, purely to see if the software I was using to stream (StreamLabs) would capture the client. In an earlier message from support they mentioned that the details I used in my TigerGaming account were different from that of my BetOnline account. This account is unverified and I have never attempted to deposit onto it so I am not sure why this would matter. I believe the confusion comes from using Chrome AutoFill for my details which probably have details for my address that do not match my BetOnline verified account details. I have moved several times recently (Last 3 years) so this would probably be the case.
Support has told me that this was the reason for closure of my account and confiscation of the funds, a mismatched address on an unverified Chico skin. My head is spinning. Can anyone out there help resolve this?
Thank you
I want to give everyone a detailed timeline of events that happened within the last few days so that you can have the full picture and maybe can figure out a way to rectify this.
Most recent events:
Tuesday 25th 2023, I decided to stream my poker live on Twitch under the handle: twitch.tv/KINGSAMHOR. This was purely for enjoyment and wanting to try something new.
The streaming software I used was StreamLabs. It's a popular live streaming tool. When BOL was open and I was streaming (A mix of GG and some other sites), my friend noted that nothing was actually being shown from BetOnline on the stream. I believe the software has blocked itself from being shown on Stream.
BetOnline is probably one of my most frequented sites to play Tournament poker and I knew about Tiger Gaming as a Chico skin. The day after I did the stream I created a TigerGaming account to see if this would appear on the streaming software. It did not show up. StreamLabs could not capture the client and so I closed the Client and that was the last time I opened it.
I did not and have not read the T&C around streaming using Betonline software or any other skin related to BOL and assumed this would be no issue given the size of the poker streaming environment and other big name companies not having an issue.
When I opened my TigerGaming account, my intention was to create an account, unverified, purely to see if the software I was using to stream (StreamLabs) would capture the client. In an earlier message from support they mentioned that the details I used in my TigerGaming account were different from that of my BetOnline account. This account is unverified and I have never attempted to deposit onto it so I am not sure why this would matter. I believe the confusion comes from using Chrome AutoFill for my details which probably have details for my address that do not match my BetOnline verified account details. I have moved several times recently (Last 3 years) so this would probably be the case.
Support has told me that this was the reason for closure of my account and confiscation of the funds, a mismatched address on an unverified Chico skin. My head is spinning. Can anyone out there help resolve this?
Thank you
