Update by BMR Staff:
We spoke with BetOnline about this case.
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Hi, is anyone able to help me recover my money? This isn’t a small amount and customer service has not helped me at all. I am missing 400,000.00 USD. I noticed this yesterday when I went to log in to do a payout. Sunday afternoon was the last time I was logged in and I had 400k left in my account. I wrote to customer support and they told me 24-48 hours. They told me I would get a call or email when this was investigated. I decided to call them today to see if they had an update and I was told that it was investaged last night and finished. I did not receive any email or call from them about this at all. They told me nothing looked wrong and that I basically just pissed away all this money! I wasnt even home to play between the time I last logged in Sunday afternoon and Monday morning. Any help would be greatly appreciated.
We spoke with BetOnline about this case.
- The player was active in May 2022 with $1,500 in deposits.
- He hit an $8,000 parlay, followed by a $150,000 parlay and a $34,000 parlay on May 21.
- Since that time, the player has been betting parlays and the casino, with some big volume days.
- The player received a $100,000 payout on June 12 (congrats!).
- The remainder of the balance was lost in the casino in the same games the player had been wagering daily.
- As an aside unrelated to the player's claim, we understand another deposit of $980 was made today via bitcoin.
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Hi, is anyone able to help me recover my money? This isn’t a small amount and customer service has not helped me at all. I am missing 400,000.00 USD. I noticed this yesterday when I went to log in to do a payout. Sunday afternoon was the last time I was logged in and I had 400k left in my account. I wrote to customer support and they told me 24-48 hours. They told me I would get a call or email when this was investigated. I decided to call them today to see if they had an update and I was told that it was investaged last night and finished. I did not receive any email or call from them about this at all. They told me nothing looked wrong and that I basically just pissed away all this money! I wasnt even home to play between the time I last logged in Sunday afternoon and Monday morning. Any help would be greatly appreciated.
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