Betfair took my winnings

[Poorii]

They closed my account without any explanation, i had 127$ in my account, after they asked for documents and i provided all of them, they just refunded 40$ and confiscated the rest of it. Please do something for me, i live in a very poor country and this amount of money is very high, i promised my son to buy him a bicycle

 

[BMR Genie]

Poorii, welcome to BMR forum and sorry to hear your situation, but books will not close your account without any possible reasons. Did they mention any violation of thier T&C?

 

[BMR Genie]

In any case, please use the BMR complaint form https://www.bookmakersreview.com/player-complaints/ and we will try to assist you in the process.

 

[Poorii]

No they didnt made any explanation.
they just said my account is closed the decision is made by bussiness department

 

[BMR_Brad]

Betfair has given him no reason apart from this is a business decision. Three times.

I'd normally think that means it is not about ID problems or anything like that.

A business decision usually means they don't like the way you are betting.

Did you use the exchange or the sportsbook?

 

[Poorii]

Hi brad.
i was using their sportsbook.
there is no problem with my documents, they asked me to provide my documents twice, i sent whatever they wanted, even high resolution, they didnt find any excuse there

 

[GreenAcres]

Please keep everyone updated with how you go with this. It's a bit strange of them to close your account with no explanation if your documents are ok and you just made normal bets.

 

[BMR_Brad]

Hi brad.
i was using their sportsbook.
there is no problem with my documents, they asked me to provide my documents twice, i sent whatever they wanted, even high resolution, they didnt find any excuse there

Have you heard of anyone else in your local area who has been penalized too?

I wonder if it could be about your country as much as you.

 

[Poorii]

I dont know, i heard that betfair gives a hard time to bangladeshi people for payout.
but no proof, just heard from one person,
however, they not just give a hard time, they stole my winnings

 

[Poorii]

Hi, of course. I also formed a complaint to Malta gaming authority, i'll just have to wait to see how it goes

 

[win euro win]

any update here?

 

[Poorii]

Nothing.
they took it.
even malta gaming authority couldnt do anything, they said because i have created multi accounts, which is a lie, when they closed my account, i wanted to talk to live chat, and in order to talk to live chat you have to be logged in, and i was closed, so i created an account and told them i created this just to talk to you and excuse this. However, this happened after they closed my account, not prior to it. I gave them a really good excuse to shut malta gaming authority