I assume from your post that you placed a 'double chance' bet on Spain/draw. Contact Bet365 either by email or on their live chat. If they've made a mistake, they'll correct it and add the winnings to your account balance.
Yes my english is quite bad sorry. It's exactly what Trevrizent said.
I've already sent them an email because , apparently, Live Chat is unavailable right now. I'll tell you guys as soon as they reply, thank you.