OK I have an account on 1xbet.com ( a russian bookmaker) since June 2015 make some bets and loose. Start in November begin play again make some bets and wins . My balance now about 150 USD . After 5 win strike they limit my maximum bets to "0" . So I cant make bets anymore and try to withdrawal the 150 usd . They ask for docs . First passport must be photograph cant be scan copy. So I gave them and it is OK. After that they ask for the screenshot of my skrill account . It is start to be complicated . Here some of the email conversation:
They only looping the email with the sentence bellow . I dont think they want to verify my account. If it not verify then I cant withdraw . It is a new way to scam people
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 11:39 GMT+03:00 Harxxx @keromail.com>:
Please do you have a manager or supervisor? I am tired. Please give me an example? I have sent to you full screen and in windows screen shot? I just want to withdrawal my money! Please! Or i will report this as bad customer service in SBR forum that you use this to prevent me from withdrawal my money
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 11:20 GMT+03:00 Harxxx @keromail.com>:
Here It is! This is what your means???? Coz I dont know what else do you mean this is at full size windows! This is the stupidest verification that I ever had! You make make problem on a silly things! Sent: Tuesday, January 05, 2016 at 2:28 PM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Re: Verification Account number: 5014533
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 10:23 GMT+03:00 Harxxx @keromail.com>:
I DONT KNOW WHAT YOUR MEANS! COULD YOU GIVE ME AN EXAMPLE? DONT JUST MAKE AN EXCUSE OF THIS
--
Sent from my Android phone with mail.com Mail. Please excuse my brevity.
"Аккаунт безопасности" <security@1xbet.com> wrote:
There must be visible all browser tabs and lower operating panels on the screen shot.
2016-01-05 7:54 GMT+03:00 Harxxx @keromail.com>:
Hey
What looking for ?? I am attaching it ones more! You could scroll or zoom on the image
Regards
Hary
Sent: Tuesday, January 05, 2016 at 11:06 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: VerificatHarxxx @keromail.com>:ion Account number: 5014533
There must be visible all browser tabs and lower operating panels on the screen shot.
2016-01-05 7:05 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
The screen shot in the attachemnt. Thanks
Regards
Hary
Sent: Tuesday, January 05, 2016 at 7:04 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Verification Account number: 5014533
Dear customer,
For completing the verification procedure please provide us with a print-screen from your Skrill account .The Tab ''Settings'', ''Personal info'', ''Account limits'' and ''Cards and Bank Accounts''.
Send us the screen shot from your Skrill showing the deposits to your 1xbet account.
2016-01-05 2:55 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
Here attached the photo of my passport, first page, the one with my photograph , and last page
Regards
Hary
Sent: Tuesday, January 05, 2016 at 5:16 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Verification Account number: 5014533
You need to send us a colour photo of your passport (the first page and the page with residence registration). Unfortunately, scan copies or copies are not accepted for verification. The format of the document cannot be cut and it must be seen in double page spread.
2016-01-05 1:09 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
Here attached scan copy of my passport and driver licence. Please verify my account ASAP. So I could withdrawal my balance! Thanks
Regards
They only looping the email with the sentence bellow . I dont think they want to verify my account. If it not verify then I cant withdraw . It is a new way to scam people
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 11:39 GMT+03:00 Harxxx @keromail.com>:
Please do you have a manager or supervisor? I am tired. Please give me an example? I have sent to you full screen and in windows screen shot? I just want to withdrawal my money! Please! Or i will report this as bad customer service in SBR forum that you use this to prevent me from withdrawal my money
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 11:20 GMT+03:00 Harxxx @keromail.com>:
Here It is! This is what your means???? Coz I dont know what else do you mean this is at full size windows! This is the stupidest verification that I ever had! You make make problem on a silly things! Sent: Tuesday, January 05, 2016 at 2:28 PM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Re: Verification Account number: 5014533
To verify the data you should send screen shots in the full-sized version of windows without cutting the top and bottom panels.
2016-01-05 10:23 GMT+03:00 Harxxx @keromail.com>:
I DONT KNOW WHAT YOUR MEANS! COULD YOU GIVE ME AN EXAMPLE? DONT JUST MAKE AN EXCUSE OF THIS
--
Sent from my Android phone with mail.com Mail. Please excuse my brevity.
"Аккаунт безопасности" <security@1xbet.com> wrote:
There must be visible all browser tabs and lower operating panels on the screen shot.
2016-01-05 7:54 GMT+03:00 Harxxx @keromail.com>:
Hey
What looking for ?? I am attaching it ones more! You could scroll or zoom on the image
Regards
Hary
Sent: Tuesday, January 05, 2016 at 11:06 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: VerificatHarxxx @keromail.com>:ion Account number: 5014533
There must be visible all browser tabs and lower operating panels on the screen shot.
2016-01-05 7:05 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
The screen shot in the attachemnt. Thanks
Regards
Hary
Sent: Tuesday, January 05, 2016 at 7:04 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Verification Account number: 5014533
Dear customer,
For completing the verification procedure please provide us with a print-screen from your Skrill account .The Tab ''Settings'', ''Personal info'', ''Account limits'' and ''Cards and Bank Accounts''.
Send us the screen shot from your Skrill showing the deposits to your 1xbet account.
2016-01-05 2:55 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
Here attached the photo of my passport, first page, the one with my photograph , and last page
Regards
Hary
Sent: Tuesday, January 05, 2016 at 5:16 AM
From: "Аккаунт безопасности" <security@1xbet.com>
To: Harxxx @keromail.com>:
Subject: Re: Verification Account number: 5014533
You need to send us a colour photo of your passport (the first page and the page with residence registration). Unfortunately, scan copies or copies are not accepted for verification. The format of the document cannot be cut and it must be seen in double page spread.
2016-01-05 1:09 GMT+03:00 Harxxx @keromail.com>:
Dear Sir
Here attached scan copy of my passport and driver licence. Please verify my account ASAP. So I could withdrawal my balance! Thanks
Regards
