1xbet Turkey Security Team Blocked My Account And Kept All My Earnings UNFAIRLY

[bugrasoykan07]

Hello 1xbet team And BMRS Community!

Believing that you will be fair i am typing my compaints about 1xbet Turkey Security Team.Until today, I always read complaints about betting companies on the sites.I have never believed that big betting companies like 1xbet are cheating or that they will take an unfair action.
Especially when I read about the 1xbet company and what was written, I thought that they were either defrauded from the clone site or that there were complaints made up by rival companies.
Even though I don't have a double account or I don't play from a double account, they blocked my account and unfairly confiscated all my winnings.Before I opened a new account, I asked live support that it was an account belonging to one of the family members and whether this would be a problem (I asked for past conversations from live support to show evidence of this conversation, they don't give it). After they stated that there would be no problem in any way, I started playing in my account with peace of mind.
First they let me withdraw a small amount once. Then there is a day when this firm gives a deposit bonus %100, I don't remember on Friday or any other day. I invested again to evaluate it.And since the day I opened the account, I increased my total investment of 3850 lira to 9200 lira. The next day, when I ordered a 4000 lira withdrawal, they asked me for documents.First of all, they wanted my identity, then the photo with the ID so that my face would be visible, then they wanted 3 things to be in the same frame at the same time, namely my dialogue with them, my identity and a close-up photo of my face.They asked for a PC screenshot. They said do you know people named Mehmet Keleş and Mustafa Evyapan. I said I didn't understand why they asked me that I was not related. I said that the only family member was my mother.I am writing on it again and again. I have not played from any other account. There is no double account. I have never played from a double account, I have not done anything wrong.Then, security asked me for Papara details and documents related to the investment I made on Papara.I gave them information all whatever they wanted from me. After a certain period of time, my account was blocked in the evening of the same day and my earnings and labor of 5350 TL were confiscated.
I was told that I could withdraw the main investment amount of 3850 TL. (The money still has not been transferred to my account, but it may not be the fault of the part working on the payments side. The e-mail from the payments side is due to the system density.)
It was written on it that I should definitely not write to security-tr@1xbet-team.com again, that I had no right to object. I swear to you. In no way did I get into the cheating scrap or double account thing.I was playing at 1xbet quite fairly.1xbet Account id: 371712811 and account name is dellyman. Please defend my right. I am ready to give you whatever information you need. You can call me by video call. I allow you to check my ip address, even my computer, my phone. Please help me. Defend my right. I did nothing wrong.I have all the e-mail correspondence with them. If you want, I will send you all the evidence.

They sent me all these messages;

https://www.hizliresim.com/nwg8vft

https://www.hizliresim.com/8s31nxg

https://www.hizliresim.com/a30r7j0

https://www.hizliresim.com/o0eaf5h

https://www.hizliresim.com/5pgfhi4

https://www.hizliresim.com/czhp1io

https://www.hizliresim.com/t915wyn

I Sent these messages to them;

https://www.hizliresim.com/dw1aplv

https://www.hizliresim.com/joxao4r

https://www.hizliresim.com/9roejg5

https://www.hizliresim.com/bo6081k

https://www.hizliresim.com/8r2n26m

https://www.hizliresim.com/7pdqu9i

Account ID : 371712811
Name :Buğra
Surname :Soykan

Please Help me! I believe your fair responsibility.

Best regards,
Buğra SOYKAN

 

[BMR Genie]

Hi Bugrasoykan07,

We have ask 1xbetSupport to check this out for you, but you can also fill out and submit the BMR complaint form so we can assist you further.

 

[sportsbettor5]

Hello 1xbet team And BMRS Community!

Believing that you will be fair i am typing my compaints about 1xbet Turkey Security Team.Until today, I always read complaints about betting companies on the sites.I have never believed that big betting companies like 1xbet are cheating or that they will take an unfair action.
Especially when I read about the 1xbet company and what was written, I thought that they were either defrauded from the clone site or that there were complaints made up by rival companies.
Even though I don't have a double account or I don't play from a double account, they blocked my account and unfairly confiscated all my winnings.Before I opened a new account, I asked live support that it was an account belonging to one of the family members and whether this would be a problem (I asked for past conversations from live support to show evidence of this conversation, they don't give it). After they stated that there would be no problem in any way, I started playing in my account with peace of mind.
First they let me withdraw a small amount once. Then there is a day when this firm gives a deposit bonus %100, I don't remember on Friday or any other day. I invested again to evaluate it.And since the day I opened the account, I increased my total investment of 3850 lira to 9200 lira. The next day, when I ordered a 4000 lira withdrawal, they asked me for documents.First of all, they wanted my identity, then the photo with the ID so that my face would be visible, then they wanted 3 things to be in the same frame at the same time, namely my dialogue with them, my identity and a close-up photo of my face.They asked for a PC screenshot. They said do you know people named Mehmet Keleş and Mustafa Evyapan. I said I didn't understand why they asked me that I was not related. I said that the only family member was my mother.I am writing on it again and again. I have not played from any other account. There is no double account. I have never played from a double account, I have not done anything wrong.Then, security asked me for Papara details and documents related to the investment I made on Papara.I gave them information all whatever they wanted from me. After a certain period of time, my account was blocked in the evening of the same day and my earnings and labor of 5350 TL were confiscated.
I was told that I could withdraw the main investment amount of 3850 TL. (The money still has not been transferred to my account, but it may not be the fault of the part working on the payments side. The e-mail from the payments side is due to the system density.)
It was written on it that I should definitely not write to security-tr@1xbet-team.com again, that I had no right to object. I swear to you. In no way did I get into the cheating scrap or double account thing.I was playing at 1xbet quite fairly.1xbet Account id: 371712811 and account name is dellyman. Please defend my right. I am ready to give you whatever information you need. You can call me by video call. I allow you to check my ip address, even my computer, my phone. Please help me. Defend my right. I did nothing wrong.I have all the e-mail correspondence with them. If you want, I will send you all the evidence.

They sent me all these messages;

https://www.hizliresim.com/nwg8vft

https://www.hizliresim.com/8s31nxg

https://www.hizliresim.com/a30r7j0

https://www.hizliresim.com/o0eaf5h

https://www.hizliresim.com/5pgfhi4

https://www.hizliresim.com/czhp1io

https://www.hizliresim.com/t915wyn

I Sent these messages to them;

https://www.hizliresim.com/dw1aplv

https://www.hizliresim.com/joxao4r

https://www.hizliresim.com/9roejg5

https://www.hizliresim.com/bo6081k

https://www.hizliresim.com/8r2n26m

https://www.hizliresim.com/7pdqu9i

Account ID : 371712811
Name :Buğra
Surname :Soykan

Please Help me! I believe your fair responsibility.

Best regards,
Buğra SOYKAN

Hi Buğra. While I have no ability to help you directly, just know that I and many other players have our eyes on your case. Assuming you are being truthful, you did the right thing by posting here.

 

[1xBetsupport]

Dear bugrasoykan07,

Thank you for contacting us!

We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,
The 1xBet Support

 

[1xBetsupport]

Dear bugrasoykan07,

Thank you for your patience!

We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:

2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully

Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable

Best regards,
The 1xBet Support

 

[sportsbettor5]

Before I opened a new account, I asked live support that it was an account belonging to one of the family members and whether this would be a problem (I asked for past conversations from live support to show evidence of this conversation, they don't give it). After they stated that there would be no problem in any way, I started playing in my account with peace of mind.

Do you mean that one of your family members already had an account with 1xbet before you opened your account? So there were two accounts within your family, and 1xbet customer support approved this arrangement?

If that's what you mean, I think your case provides an excellent example of why we should always save/screenshot our conversations with customer support. You are una

I said that the only family member was my mother.

So your mother had an account at 1xbet before you did?

 

[hazliam]

I would say ask someone with an account there and have them ask can they someone that lives in the same address add and 2nd account?

If they routinely say "yes they can", and then rejects the payout, then they are operating in bad faith.