Hi
This bookmaker doesn't want to pay my winnings, I registered with them one month ago on the advice of a friend. They paid me during one week, and one day they blocked my account by asking me, a copy of passport, a copy of neteller statement, a photo of myself near my identity card (just incredible...) , a copy of a household bill, and to finish a video conference on Skype. I did all this procedure. After the conference, they blocked my account and sent me all settled bets with odd 1,00 by email. They say that oen person can register only one account. I registered ONE account with MY name, My neteller account, and MY postal adress. I don't understand the problem. Can you help me please ? I wrote a complaint twice, but nobody answers here....
Thank you
Pascal
This bookmaker doesn't want to pay my winnings, I registered with them one month ago on the advice of a friend. They paid me during one week, and one day they blocked my account by asking me, a copy of passport, a copy of neteller statement, a photo of myself near my identity card (just incredible...) , a copy of a household bill, and to finish a video conference on Skype. I did all this procedure. After the conference, they blocked my account and sent me all settled bets with odd 1,00 by email. They say that oen person can register only one account. I registered ONE account with MY name, My neteller account, and MY postal adress. I don't understand the problem. Can you help me please ? I wrote a complaint twice, but nobody answers here....
Thank you
Pascal