1xbet blocked my account and refused me to withdraw my funds

[Vince]

I recently got a mail from 1xbet about their decision to stop me from using their platform after it had requested I provided additional verification which I did, but after this decision, it is not allowing me to withdraw my money which is in this my current account . Please help, I have tried to reach out to them but all have fallen on deaf ears as I don't hear back from them.

 

[1xBetsupport]

Dear Vince,

Thank you for your feedback. To understand all the situation, please describe it in more details with providing your client ID.
We'll be in touch and answer you

All the best,
The 1xBet Support

 

[Oddsmaker]

1xbet seems like a solid book

Have to play by rules and send real docs

They have been around a long time

 

[sportsbettor5]

I recently got a mail from 1xbet about their decision to stop me from using their platform after it had requested I provided additional verification which I did, but after this decision, it is not allowing me to withdraw my money which is in this my current account . Please help, I have tried to reach out to them but all have fallen on deaf ears as I don't hear back from them.

Did this ever get resolved?

 

[israelsongz]

Dear Vince,

Thank you for your feedback. To understand all the situation, please describe it in more details with providing your client ID.
We'll be in touch and answer you

All the best,
The 1xBet Support

Hello 1xbet. I am having issues with “request for documents”. My client ID is 311996433. And after sending all documents requested of me, I still haven’t been been cleared for 6 weeks counting. Please help.

 

[BigJay]

1xbet seems like a solid book

Have to play by rules and send real docs

They have been around a long time

Really?? Seems like nothing but trouble. Many complaints on here. They come up with a lot of excuses not to pay or slow pay. I’d stay far away if I was shopping for books.

 

[1xBetsupport]

Hello 1xbet. I am having issues with “request for documents”. My client ID is 311996433. And after sending all documents requested of me, I still haven’t been been cleared for 6 weeks counting. Please help.

Dear israelsongz,

Thank you for contacting us. We've sent a corresponding request on your situation to the Security Service and as soon as we receive the information we'll surely back to you with the answer

Have a nice day!

All the best,
The 1xBet Support

 

[1xBetsupport]

Dear israelsongz,

Thank you for your patience!

We've checked all the information regarding your situation and receive the information that at the moment, you are undergoing a standard verification procedure according to the Terms:

2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified

The verification procedure is standard for each betting company

At the moment the Security Service is waiting the information from your payment system. We kindly ask you to note that the delay of the verification comes from the payment system

As soon as the Security Service received all the information, you'll surely receive a notification about further actions


All the best,
The 1xBet Support