18bet close my account with 25000 eur of winnings

[jemaga1976]

I deposited 3400 eur with 18bet and i won 25000 eur. I have a pending bonus or 10000 eur (they say no process mora than 10000 eur in a week) and 15000 eur in my account. Now they have closed my account and it´s under review...DOn´t say me nothing. They are a scam¡¡¡¡

Don´t play with 18bet, they are dangerous¡¡¡

 

[jemaga1976]

I opened a account in 18bet the last 13 of august. I sent all my documents for verify my account (National document, copy of credit card and proof of adrees) and they say me my account was verified.After they say me the account was verified i deposited 1500 euros and i lost all the money.The next day, 14 of august i deposited 1300 euros more and i played live casino and live bets....I won 25000 euros. The day 15 of august i ordered several withdrawal and they don´t process them (always sid they need more time). Sunday they rejected a withdrawal for bank transfer, because they say the clause 4 of Terms and Conditions don´t let more than 10000 eur withdrawal in a week). After i ordered a withdrawl for 10000 euros.This morning they close my account and after i contact with them, they say me:"Dear Jesus,We are reaching you to inform you that our Anti-Fraud Department has closed your account due to duplicated accounts policy. According to the General Terms & Conditions: “ Your Account must be registered on Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), E-mail address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc.), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account”.We may, at our entire discretion, void all winnings and refund all deposits (less amount in respect of void winnings and transaction fees) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amount to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account).Note that your first credit card deposit will be returned to you via bank transfer and all next credit cards deposits have been cancelled.Yours,18bet Team"I have writen asking for the duplicate account and don´t answer me....They are a scammers¡¡¡¡ What can I do?

 

[ratkodana]

haha this website shoold be marked as pure scam not advertising anywhere

 

[quincunx]

Did you place the bets on a computer that had only been used by you ? Had the account been accessed by more than one computer ? I am asking these questions as the answers might provide some clue to/excuse for their behaviour.Their excuse for being secretive would be that if people knew their methods for detecting duplicate accounts they would be able to circumvent/get around them.

 

[ratkodana]

internet is full of same complaints with same ip rule from 18bet does it make signal of scam?

 

[quincunx]

Without more facts we don't know.That could be because bookmakers are correctly detecting people opening multiple accounts,or the bookies could be making mistakes or some of the bookmakers or their clients could be lying.

 

[ratkodana]

i know because that happend to me also they took money with excause of same ip rule but i had dynamic ip address so who is lying?

 

[quincunx]

A dynamic ip address might make it difficult for them to tell if you had a duplicate account,but that would not entitle them to just assume that you had one.Write to newBMR using the sticky at the top of the forum page.

 

[yourmum]

Sounds like either the OP was using a VPN so his IP was jumping around everywhere so they're just assuming he is using multiple accounts or he was chip dumping via live casinos.

 

[denzel84]

indeed they are scam...they ate my 200 paund too....

 

[denzel84]

i hope thiefs paid ur money