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10k received. Finally. 11k to go

Also mind you, they already cashed me out 10k 2 weeks ago before this started. I've played nothing since then as the account has been disabled. So what are they reviewing? John said everything was good. This is maddening

Still nothing. They just said the casino department is reviewing my play, even tho I've only paid for about 30 mins and it was when I first joined with the casino welcome bonus. They're just fishing for anything at this point

It was due to a phone number change. They told me after that I'd receive it shortly and it's now been over 24 hours. I called and ask John if everything is still good. He said yes it's just the normal timeframe, but my first payout went thru in hours so who knows

Lol hold on guys, just got an email saying to contact them at my earliest convenience in regards to my payout request. Riiiight after I was told by John I was good to withdraw. This is never gonna end

Beware of the rollover man. They cap rollover at 2k per bet. So even if you bet 10k, only 2k clears. Best of luck to you

I'll update once paid. Thanks everyone for all the support. I think the pressure definitely helped. It's a beautiful thing watching these forums work as intended

Just got a call from John. They're taking the money..... And putting it right into my btc wallet 😤 He said account is good to go and I just put in 2 5k payouts. Also after we hung up he called me back and said "Put in a good review on the forum"😂

I actually sent it to someone in the security team while on the phone with them. John finally called me about an hour later. That convo will be uploaded as well. Said he didn't click the link due to company policy, but then went on to talk about what I posted almost verbatim lol

I sent them multiple selfies of me holding my ID, and then completed a zoom call. They asked me to hold my ID up while on the zoom call. Once I did that they said everything is perfect and I cashed out 10k, then the next day is when the BS started. You'll hear him say multiple times on the call...

Hey guys sorry for not updating this. I don't know how to upload audio files and I've been busy at my work. I talked to John who said he's the head of security. He accused me of somehow being involved with other accounts that have done bad things, I think. I recorded all the calls so I'll upload...

Here are the ones from today. Account disabled and they want me to call at exactly 10am on a Sunday. Kinda hard when you have a clingy wife who doesn't know you gamble but whatever I'll find a way

Continued from that same convo. The last one is proof of my balance

Update: I got back on chat yesterday. These are the screenshots

Last 2 screenshots below

More screenshots below. Brad tells me the issue is on my end and my account has already been reviewed and is good to go, and then Vinny tells me the complete opposite and ghosts me. Crazy stuff

Yes. I called and gave them the reference number and they said we don't know what's going on, we're awaiting a response from management. Also I did a zoom call on the 3rd and they said everything was good to go. They sent me 10k the next day and then this happened. Like I did a zoom call, sent...

Hi all long time lurker first time poster. I decided to give Betus a try against my better judgement, ran hotter than the sun and turned 3k deposit into 31k. Requested 10k (their daily max) on Feb 3rd, got paid next day, but then when I tried to request another 10k I get an error message in the...