The following is a record of my online chat.（Red is what I say, black is what customer service says）
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[TD="colspan: 2"]General Info[/TD]
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[TD]Chat start time[/TD]
[TD] March 30, 2018 6:37:14 AM GMT+04:00[/TD]
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[TD]Chat end time[/TD]
[TD] March 30, 2018 8:04:01 AM GMT+04:00[/TD]
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[TD]Duration (actual chatting time)[/TD]
[TD] 01:26:46[/TD]
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[TD]Operator[/TD]
[TD] Jeff[/TD]
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[TD]Chat Transcript[/TD]
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[TD]Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Becca.
Becca:
Welcome to our Live Chat Department. My name is Becca. How may I be of assistance?
BKR: What is my situation with this bet?
BKR: 356947439
Becca:
That game is for sunday.
Becca:
I invite you to check on the date of the games.
BKR: No, it's impossible. I can't find this game right now.
BKR: So I couldn't bet this place last night
BKR: I suspect that you have modified my betting
BKR: please reply me！
BKR: Why do not you answer me？
BKR: I have screenshot
BKR: 356947807,356943017，These two games are also, you guys modified my bets, you are very hateful
BKR: Why not talk!
BKR: Are you here?
Becca:
Yes, Sir. I'm here
Becca:
But be aware we do not modify any bet.
Becca:
Those were placed online.
Becca:
I would recommend once again to check the date of the games you selected.
BKR: I'm betting this game is playing no odds for 3.9 tomorrow. You guys are a liar.
Becca:
Sir, I would recommend you to verify your open bets.
BKR: Please give me my principal and earn money, otherwise I will complain to you
BKR: You deceived my money. You are so hateful.
Becca:
If you have any complain in regards of this wagers, please contact the Wagering department they open at 8am PST.
BKR: I will complain to you soon
Becca:
My apologies Sir.
Becca:
Is there anything else I can assist you with today?
BKR: Please compensate me immediately
Becca:
There is no reason to compensate Sir, this games are for Sunday.
Becca:
You selected those lines.
Becca:
Online.
BKR: You are a group of crooks
Becca:
I'm sorry you feel that way, we are at your service.
BKR: There is no odds for betting on the number 31 you are talking about. Please check! ! ! !
Becca:
Please hold while I transfer you to my supervisor.
Info: Please wait while your chat is transferred to Jeff.
Info: You are now chatting with Jeff.
Jeff:
Hello good evening.
BKR: Bookmaker modifies my bet! My original bet was baseball MLB Los Angeles Dodgers - San Francisco Giants at 30 Mar 2018, 07:08 China Time. I bet San Francisco Giants and the odds are 3.9. When the results came out, I won, but They modified my betting and modified it to baseball MLB Los Angeles Dodgers - San Francisco Giants at 31 Mar 2018, 10:10 China Time (the game has not yet begun). I know because the odds for my betting are very different from the 31st.They deceived me about 5,300 U.S. dollars
Jeff:
In order to better assist you please confirm your account number and pin code.
BKR: bkr516927 h1989j1224x
Jeff:
Thank you for confirming your account number, still waiting for you to confirm your 6 digit pin code so I can check on the wagers you made.
BKR: 857103
Jeff:
Thank you.
Jeff:
I see 3 open wagers all of them placed and confirmed online.
Jeff:
All of them are showing game date March 31st going off at 12:00pm Pacific.
Jeff:
Game time schedules stated on the website are just a guide.
BKR: Series [211] San Francisco Giants 3.90 ( ACTION ) Game start03/31/201812:00 PM
BKR: Please see that the odds are 3.9. This odds is not possible in the 31st match.
BKR: Series [225] Chicago White Sox 2.40 ( ACTION ) Game start03/31/201812:00 PM Ticket #356947439
BKR: In addition, I couldn't find it on your website at all.
Jeff:
In regards to San Francisco's game.
Jeff:
When you took the line it was in deed 3.90 now it's 2.66.
Jeff:
Lines may change at any time, however if you confirmed a wager you confirmed it with the line price and odds you took, it doesn't chance after that.
BKR: I checked the odds history, never had 3.9
Jeff:
What do you mean odds history?
Jeff:
There is not a way for you to see what are the previous odds when the change.
Jeff:
You can make a comparison with other books but it doesn't mean the line we offer is the same as other books.
BKR: I checked the course of the odds change in this game, never 3.9
Jeff:
The line was at 3.90 at the time you took it and that's why it shows it confirmed.
BKR: When I was betting I was confirmed today’s game, not tomorrow’s
BKR: I am very sure of this
Jeff: All the open bets you have were made and confirmed online.
Jeff:
You didn't bet on today's game.
BKR: If you return the money back to me, I can do anything that hasn’t happened. If you don’t return it, I’ll tell the world that you are just a group of crooks.
Jeff:
That's why it shows on your open wagers section.
Jeff:
We understand you are free to think what you consider necessary, from our end we are at your service. We have been in the industry for 25+ years and there's only one way to achieve that and it's by providing a serious service.
BKR: This is my hard money. You are so hateful.
Jeff:
Once you confirm a wager it's not possible to cancel it or modifying it.
BKR: But I’m pretty sure you’re deceiving me
BKR: Series [225] Chicago White Sox 2.40 ( ACTION ) Game start03/31/201812:00 PM Ticket #356947439
Jeff:
We are not sir, we have no need to do that, once again we have been in the industry for 25+ yeards.
Jeff:
Both wagers have been reviewed and this is final.
BKR: Please look at this game, I can't find it right now
Jeff:
I already checked both wagers.
Jeff:
You are free to log in to your account to go to the MLB section.
Jeff:
In this chat all we will be able to do is telling you what you confirmed in the system when placing your wagers online.
BKR: Series [225] Chicago White Sox 2.40 ( ACTION ) Game start03/31/201812:00 PM Ticket #356947439
Jeff:
Is there anything else I can assist you with today?
BKR: I can't bet Sunday on this game because I can't find it. I can only see tomorrow's game. Please see what I mean.
BKR: You don't admit it. Today you let me lose $5300. I'll let you lose more.
Jeff:
Today is Friday and it's the 30th, tomorrow is Saturday and it's going to be the 31st. Previous agent told you it was on Sunday due to a confusion with the dates but all bets you have are for games taking place tomorrow which is the Saturday 31st.
BKR: Series [225] Chicago White Sox 2.40 ( ACTION ) Game start03/31/201812:00 PM I can't find this game right now. How did I wager yesterday?
BKR: Series [225] Chicago White Sox 2.40 ( ACTION ) Game start03/31/201812:00 PM I can't find this game right now. How did I bet yesterday?
Jeff:
Because lines are posted and then they are usually removed for the line price to be updated.
Jeff:
If your question is how could you place a wager on a game or line that is not currently posted on the website the answer is because the line was posted when you placed the wager.
Jeff:
Is there anything else I can assist you with today?
BKR: When I bet these two games, they are all recent, how could I specify the day of the match?
BKR: When I bet these two games, they are all recent. How can I bet this tomorrow's game?
Jeff:
You need to check where it says on the tittle, game date is always stated at the top and specially in baseball you can usually find lines for different games on different dates specially because games take place with a 24 hour difference for example.
Jeff:
If you want to bet on today's game feel free to do it.
Jeff:
Those are the lines available right now.
Jeff:
If you want to make another bet on the 31st game you will need to wait for the lines to be posted again.
BKR: Whether the time of your website is from top to bottom is from near to far
BKR: The words you give are not convincing
BKR: I have submitted my question to SBR and I will upload it to more sites
Jeff:
I am not trying to sound convincing. I am just providing the information requested to you. Website works as an online catalog and we offer a lot of different lines in the website and you select which one you want to be on. We suggest you to check on the game date on the tittle before confirming your bet.
Jeff:
We understand you are free to do what you feel you need to do, from our end we are always at your service ready to answer any questions you may have.
BKR: I have already confirmed that I bet: Los Angeles Dodgers - San Francisco Giants at 29 Mar 2018, 23:08 and Kansas City Royals - Chicago White Sox at 29 Mar 2018, 20:15.
BKR: This is doubtful
BKR: My confirmation is no need to doubt
Jeff:
What's the ticket number you are referring to with that?
BKR: 356947807，356947439，356943017
Jeff:
Those tickets are the ones we went over already.
Jeff:
I confirmed to you all of them are confirmed for games taking place on the 31st.
Jeff:
Feel free to see the bet tittle on the open bets section.
BKR: impossible
Jeff:
Is there anything else besides those tickets that I could help you with?
BKR: I can confirm it is impossible
Jeff:
Not impossible at all, that's why you confirmed the bets.
Jeff:
In that case feel free to check them on the open bets section.
Jeff:
Sir I am going to ask you right now if there's anything else you want me to check on?
BKR: Please provide your odds changes at the 31st match
Jeff:
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